Pieces Blog

We are excited for you to get to know another great Pieces employee this month! Shreya Gupta works as our Clinical Operations Director, and is an incredible asset to the Pieces team. Keep reading to learn more about Shreya.

Describe your role at Pieces

As the Clinical Operations Director, I primarily work to further business development initiatives with new and/or existing health system clients as well as work on strategic partnerships. I assess current pain points with clients and propose sustainable solutions for care teams to achieve overarching organizational goals. In addition, I have the opportunity to serve as a liaison between various internal teams to align both organizational and client objectives. 

How long have you been with Pieces and what were you doing prior to joining?

I have been at Pieces just under 1 year, it has been flying by! Prior to Pieces I was working at Rush University Medical Center in Chicago as the Project Manager of Hospital Operations & Care Transitions. I had the opportunity to see the inner workings of how a hospital operates from each perspective, the patient, the clinical team, the non-clinical team and the administrator. Working with all of these various team members I implemented initiatives that optimized or implemented technology based processes to better patient based outcomes such as LOS and readmissions. Prior to this I was working at Blue Health Intelligence, where I had the opportunity to use medical claims data to analyze ACO impact on overall health for patients with chronic conditions such as diabetes or heart failure. 

What’s your favorite part of your job?

I love that everyday has something different for me to tackle, no two days are the same. I enjoy working with clients and our internal teams to critically think through how we can achieve our mission of achieving well being.

What inspires you?

The vast amount of technology and innovation in the healthcare sphere is truly amazing. Seeing how we can leverage it to be functional and effective for patients in our communities is what drives me. 

What’s an accomplishment you are most proud of? 

Being able to combine my love for public health and technology, taking theory to practice, and making a scalable impact in our communities is an achievement for me.  

What’s the best career lesson you’ve learned so far?

There are so many! These are the two I find most useful:

1. Ask the question! Too many times we are discouraged from stopping someone to ask a question. I used to hesitate out of being courteous or thinking it was inappropriate but I quickly learned that this was a disservice to me. So ask the question no matter how small you might think it is! 
2. It's okay to be uncomfortable, in fact it's a great thing! I used to hate not knowing what I was doing, blame it on my Type A personality. It took a mentor to point out to me that without getting uncomfortable we never truly grow and expand our horizons. 

What do you do in your free time?

Outside of spending time with family & friends, I also serve on the executive board of a non-profit organization that provides college scholarships to young girls in rural India. Since the pandemic anything that gets me outside has also been a huge plus! 

What’s something most people don’t know about you?

I started a food blog where I share my recipes and twists on classics.